Addons: Transactional Emails
WooCart stores come with preconfigured Transactional Emails. Shared are for development purposes and Personalized for your live store.
You can manage the configuration under the Addons tab.
Shared Transactional Emails
Shared Transactional Emails are a simple solution for testing outbound emails on stores in development. They are shared between WooCart users and are therefore not suitable for live stores.
The Shared Transactional Emails work completely out-of-box and have SPF/DKIM configured. However, there are some limitations of Shared Transactional Emails:
- The "from" email field is a no-reply address
- max 1000 emails sent per month,
- max 100 emails sent per day,
- max 50 emails sent per hour.
Once you set up a store on your own domain, we strongly recommend you start using Personalized Transactional Emails.
Personalized Transactional Emails
Personalized Transactional Emails are suited for live stores. You receive a subaccount on SendGrid where you can monitor the deliverability of the emails.
Once your store is configured live on a domain, you can go and enable the Personalized Transactional Emails. Go to the Addons tab and check the correct option.
Now, you need to change the sending email address in at least three locations. Enter an email address that is either an active mailbox or forwards to your email, or a
noreply@ address (not recommended).
- SendGrid plugin (WordPress Settings > SendGrid): change the Sending Email address. Optionally add a different Reply Address.
- WooCommerce (WooCommerce Settings > Emails): change the
From:email under Email sender options.
- Contact Form 7 (Contact Form 7 > Contact Forms): change the
From:email address on all active forms.
- Any other plugin or service that sends out emails.
SPF/DKIM settings, for better email deliverability, are configured automatically.
Using Gmail or non-domain email addresses
"From" address should never be Gmail or similar address but always your domain address (firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, etc.). If you use Gmail for answering customers, add it to SendGrid Reply Address.
Monitor Email Activity in SendGrid
When you activate Personalized Transactional Emails, you receive login credentials to your SendGrid account. There, you can monitor the deliverability and other email analytics. It's also possible to find each individual email sent and check if it was sent, delivered and opened which is great for troubleshooting.
Use your own Transactional Email Provider
If you don't want to use Personalized Transactional emails you can set up your own SMTP provider.
Make sure to first disable the preconfigured Transactional Emails by clicking the toggle button.