Manage Billing

Billing is handled by our payment processor Paddle. Store plan subscriptions are managed under Settings while the account billing management is under Account.

Store Subscription

You can manage your individual store subscription under Settings > Store Subscription. You can upgrade to any plan. If you upgrade, the difference in the amount charged shows on your next renewal.

Note: the store will receive the new resources immediately and that requires a short downtime. If you're upgrading a live store, we recommend doing this at low traffic time.

Downgrades are available if your store does not require more resources than the smaller plan. The store plan can be canceled by deleting the store.

Account Billing

If you'd like to change your payment method or cancel your subscription, please open your account page by clicking the user icon in the top right corner and opening Manage your Account. 

Then find the section for Billing:

This cancels your subscription to WooCart and all your stores will get disabled.

Invoice

If you need an invoice for your accountant, open the email sent by help@paddle.com, with the subject line Your order: WooCart Subscription. At the top of the email, you'll see a link to view your invoice where you can edit your information and download the invoice.

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