How To Fix Errors
Here's a list of the errors you might encounter if something goes wrong and your store errs or goes offline.
Error 500
Common reasons: PHP error caused by the store configuration. You will receive the request ID that you can then find in the Error Logs. Another reason is the database max limit has been hit and the database goes offline for a minute.
How to fix:
- Check the Error Logs. Most fixes should be done with WP-CLI.
- Plugin issue: disable the plugin. If you can't access the admin, use WP-CLI.
- Theme error: delete the theme folder on the File System and activate the default one through WP-CLI.
- Check the Server Metrics > Database if the store is hitting resource limits.
- If the error is not in the logs, check Traffic. Copy the request ID and contact us.
Error 502
Possible Error: Interruption during the request.
Common reasons: Your store is hitting the limit or issues with server configuration. Another reason is that there are more than 4 Kb of headers (metadata) sent to the browser. Plugins that potentially cause this are debugging plugins (Query Monitor) and payment gateway plugins.
How to fix:
- Check the Server Metrics if the store is hitting the resource limits.
- Disable all debugging plugins.
- Contact WooCart support.
Error 503
Common reasons: Your store is being deployed, you've disabled the store, we are upgrading servers, or your store hit the memory limit.
How to fix:
- Deploying: wait for the store to finish deployment (if a new store, setting domain, or publishing to staging).
- Disabled: enable the store under Settings.
- Upgrading servers: usually takes less than a minute to upgrade, please wait.
- Limit: check the Server Metrics if the store hit the memory limit. This is automatically fixed by a restart but you can do it manually by restarting PHP workers.
Error 504
Common reasons: The server ran out of PHP workers. This happens when there is a surge of visitors, or if there are many bots crawling your store.
How to fix: Upgrade the store plan or contact WooCart support.
Error 403/406
Common reason: Firewall blocking an assumed bad bot (spam, scrapers, scanners).
How to fix:
- Reset PHP workers with WP-CLI in the top right of the command interface to clear the IPs.
- Contact WooCart support if it happens again.
Error 423
Common reason: Too many login attempts in a given timeframe triggered the system to identify the request as spam and block the IP address.
How to fix:
- Reset PHP workers with WP-CLI in the top right of the command interface to clear the IPs.
- Contact WooCart support if it happens again.